Concierge - Your external operations team

One point of contact. Full range of expertise. From task to strategy.

calendar_month Book a free consultation dashboard See packages
schedule

Time

Stop spending hours on tasks that don't require your attention.

psychology

Expertise

Access marketing, IT, operations and strategy knowledge - without hiring.

tune

Control

You make decisions. We implement them. Full transparency, zero loss of control.

Who is Concierge for

business

You run a company of 5–50 people and lack time to coordinate contractors, research and operational details.

groups

You manage a team and need external perspective on decisions you make alone.

trending_up

You're growing a business and know some capabilities are better bought than built from scratch.

Outsourcing, consulting, or concierge?

Three models, three approaches. One fits your situation better than the rest.

Outsourcing Consulting Concierge
What you get Fixed-scope delivery Knowledge and recommendations Know-how, delivery and advisory
Context continuity Low (SLA scope) None (one-off project) High (permanent partner)
Flexibility Low (framework agreement) Medium (new brief per project) High (no renegotiation)
Who implements Vendor (narrow scope) You Concierge partner
Accountability For deliverable For recommendation For business outcome
Outsourcing

We'll do exactly what's in the contract. Nothing more, nothing less.

Consulting

We'll tell you what to do. Implementation is on you.

Concierge

We'll tell you what's worth doing - and do it with you.

How we start working together

01
handshake

Initial conversation

We learn about your company, goals and work style. We define the scope, collaboration mode and expectations.

02
description

Collaboration setup

We define communication channels, priorities and reporting rules. We agree on availability and response time.

03
rocket_launch

Operational start

We take on the first tasks or begin advisory sessions. We build context around your business.

04
sync

Iteration and optimization

After the first month we analyze results, adjust scope and adapt the model to real needs.

05
trending_up

Ongoing partnership

We operate as part of your team. We know the company, understand the context and act without rebuilding it from scratch.

16 competencies in one place

One competency center instead of multiple vendors. Four areas, sixteen specializations - available from day one.

analytics

Strategy & Analytics

campaign

Marketing & Communication

memory

Technology & Systems

precision_manufacturing

Delivery & Production

Choose your collaboration mode

Ideal to start

Concierge Task

A dedicated pool of hours for commissioned tasks. You set the priority - we handle research, execution and delivery of results.

  • check Dedicated monthly hour pool
  • check You assign - we deliver
  • check Research, analysis, reports, execution
  • check Billed based on time used
Book a call
For decision-makers

Concierge Advisory

Ongoing advisory support based on knowledge of your business. Regular strategic sessions, availability between meetings and external perspective on key decisions.

  • check Regular strategic sessions
  • check Availability between meetings
  • check External perspective on key decisions
  • check Fixed monthly fee
Book a call
Recommended

Concierge Full

Combining operational delivery with strategic advisory in one collaboration model. For organizations expecting a permanent partner at every level of operation.

  • check Everything from Task and Advisory
  • check Dedicated account manager
  • check Priority request handling
  • check Maximum scope flexibility
Book a call
96% of clients extend collaboration after the first quarter
< 4h average response time per request
16 competencies available through a single point of contact
menu_book

Concierge from A to Z - blog article

Comparison with outsourcing and consulting, real scenarios, ROI analysis, and 16 competencies in one place.

arrow_forward Read the article

Frequently asked questions

Outsourcing means taking over an entire operational area. Concierge gives you flexible access to expertise - you assign specific tasks or use advisory services, without staffing commitments.

The cost depends on the package and scope. Task is billed based on time used, Advisory is a fixed monthly fee. We discuss details after the initial conversation.

We typically begin within 5–7 business days of the initial conversation. Priority start is available for urgent needs.

Yes. We adapt the model to your current needs. You can switch from Task to Advisory, expand to Full, or scale back.

We have a network of vetted partners. If a task goes beyond our expertise, we coordinate delivery with the right specialist - still from a single point of contact.

Let's talk about Concierge.

Describe what you need - we'll get back to you within one business day.

mail Write to us phone +48 570 012 757